Frequently Asked Questions

Everything you need to know about your Addax shopping experience.

How can I track my order?

Once your order is shipped, you will receive an email with a tracking number and a link to our carrier's website to monitor your delivery in real-time.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to initiate a domestic return.

Do you ship internationally?

Yes, Addax ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.

How do I find the right size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart for the most accurate fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna.

Are your materials sustainably sourced?

We are committed to ethical fashion. 60% of our current collection is made from organic cotton or recycled polyester, and we aim to reach 100% by 2025.