Returns & Exchanges
At Addax, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy for all unworn items with original tags attached. Whether the fit isn't right or you've changed your mind, we are here to ensure your shopping experience remains seamless.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Carefully place the items in their original packaging, ensuring all garment tags are intact and the invoice is included inside the parcel.
Ship the Package
Affix the prepaid shipping label provided in your portal to the outside of the box and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the returned goods, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing